| Or next in line. Middle Management can only take you so far, store managers try to settle with you and give you more push back. But owners know one happy person tells 10 people and a customer with a bad experience will tell a 100 people. Your costly, time consuming loss is nothing compared to his reputation and he will eat the cost to make you happy and he'll just absorb the loss and gain it back somewhere else in the company. Trust me it works. If you need help let me know, I can find phone numbers to just about anyone in the business market and get around the front office.
 STAGE V++++ Going to XV+ and beyond :) Yellow Z STAGE II Going to XI+ |